“People’s time is valuable, and this new online scheduling option helps us respect that,” said Jennifer Jolley, Director of the San Joaquin County Community Development Department. “By allowing customers to book appointments in advance, we’re creating a more predictable, efficient, and customer-focused experience— while also helping our staff better prepare to provide personalized, high-quality service.”

Community Development provides a range of essential services, including permitting, planning, building, and code compliance assistance. The Qless online scheduling platform supports more efficient service delivery by balancing customer demand with staff availability, resulting in shorter waits and smoother visits.