Member Rights

As a member, you have the right to timely access to appropriate, culturally sensitive mental health services. Additional, you have the right to:

• Be treated with respect.
• Request services at times and places convenient to you, and in your preferred language.
• Know about your mental condition, available treatment options and costs, medications and their benefits or side effects, and counseling options.
• To have medication and prescriptions explained by a doctor, nurse or pharmacist.
• To refuse to take back your consent for therapy, medication or other forms of treatment at any time.
• Get answers to your service related questions.
• Be part of the decisions about your treatment.
• Request a change of therapist or second opinion.
• Request access to your records.
• Expect that your records are kept confidential and that information will not be released without your permission unless specifically allowed by law.
• Make a complaint or grievance if you are not satisfied with your services or a staff person.
• Choose another person to act for you in solving grievances.

If you have Med-Cal, you may file for a State Fair Hearing at any time before, during or after a disagreement without using county Consumer Problem Resolution Procedures.

Culture and Language

San Joaquin County is well known for its ethnic and cultural diversity. It is our intention to serve all ethnic and cultural groups in a manner responsive to their cultural and language needs. If you feel that we are not living up to these guidelines, please contact us through our Administrative Services number, 209-468-8750.