Suggestions and Grievances
What if something bothers me?
It is our intention to provide you with the kind of mental health service that will help you regain control of your life.
Let the people where you receive service know if you are not satisfied with the way you are treated. You and the people helping you may be
able solve problems quickly and simply.
Where should I start if I want to file a suggestion or grievance?
We want you to feel free to start with the Grievance Procedure that feels most comfortable to you.
This is because we know that sometimes you may not agree with the quick, simple solution.
We also know that sometimes you may not feel comfortable telling your grievance to the person you want to complain about.
Advocates Help with Services
If Immediate help is needed, please call one of the people listed
Consumer Support Warm Line
Patient's Rights Advocate (all ages)
Phone: (209) 468-8676
Fax: (209) 468-2399
A representative with the responsibility of assuring all clients their rights. This individual intervenes for the client in both informal and formal disputes
and assists with grievances.
A representative with the responsibility of assuring all clients their rights. This individual intervenes
for the client in both informal and formal disputes and assists with grievances.
Consumer Outreach Coordinator and Consumer Advisory Council (CAC)
Parent Partners (Children and Youth Services)
(209) 468-2241 or
Southeast Asian Languages (Cambodian, Hmong, Khmu, Laotion, and Vietnamese languages)
Problem Resolution Line
(209) 468-9393 in Stockton
(866) 468-9393 outside of Stockton
How do I file a grievance?
There are many ways to file a grievance:
You can act on your own behalf.
You can ask another person such as a good friend or a helpful relative to act for you.
You can contact one of the Advocates listed in the "Helpers" list above.
1) Click here to download the Suggestion,
Comment or Compliment form, 2) Fill out the form, 3) Drop the form in a suggestion box or mail it.
If you have Medi-Cal, you can file for a State Fair Hearing
State Hearings Division
California Department of Social Services
PO Box 944243, Mail Station 19-37
Sacramento, CA 94244-2430
Who can use the grievance procedures?
All clients have a right to express dissatisfaction. If unable to resolve problems on their own, clients may use
the grievance or appeal procedures.
What happens to me for filing a grievance or appeal?
Your service provider will try to make the changes you are requesting. You will not be discriminated against or penalized in any way for
filing grievances or appeals.
Are grievances/appeals confidential?
Resolving your grievance/appeals quickly is important to us. The investigation of your grievances or appeals will be handled with your privacy in mind.