During their recovery period,
clients sometimes lose confidence in themselves because they
have been evaluated or treated for mental or emotional
It is hard for them to
remember that they are respected members of the community
and have the same rights and privileges they have always
Do you need help with a
You or your representative
can ask for help if at any time you feel that your rights
are being denied. If you
are unable to resolve problems with your service provider,
you may file a complaint or grievance. For
details about how to file a complaint, see Suggestions
& Complaints or call one of the helpers.
Basic Consumer Rights
As a client, you have the right to timely access to
appropriate, culturally sensitive mental health services.
Additional, you have the right to:
- Be treated with respect.
- Request services at times and places convenient to
you, and in your preferred language.
- Know about your mental condition, available treatment
options and costs, medications and their benefits or
side effects, and counseling options.
- To have medication and prescriptions explained by a
doctor, nurse or pharmacist.
- To refuse to take back your consent for therapy,
medication or other forms of treatment at any time.
- Get answers to your service related questions.
- Be part of the decisions about your treatment.
- Request a change of therapist or second opinion.
- Request access to your records.
- Expect that your records are kept confidential and
that information will not be released without your
permission unless specifically allowed by law.
- Make a complaint or grievance if you are not satisfied
with your services or a staff person.
- Choose another person to act for you in solving
If you have Med-Cal, you may file for a State Fair
Hearing at any time before, during or after a disagreement
without using county Consumer Problem Resolution Procedures.
Consumer who assist other consumers in the satisfactory
resolution of service related complaints. Peer Advocates are
available to assist adults and older adults.
Parents who assist caregivers of children and adolescents
who need assistance with service related issues.
Consumer Advocates, Inpatient
Staff members who provide support and assistance to
Patient's Rights Advocate
A representative with the responsibility of assuring the
rights of all clients.
Jonah Salerno (209) 468-8676
Fax: (209) 468-2399
Consumer Advisory Council (CAC)
The Consumer Advisory Council is a volunteer group of
consumers, family members, mental health staff and other
advocates who assist with complaint resolution.
Jennie Montoya, Chairperson
Culture and Language
San Joaquin County is well known for its ethnic and
cultural diversity. It is our intention to serve all ethnic
and cultural groups in a manner responsive to their cultural
and language needs. If you feel that we are not living up to
these guidelines, please contact us through our
Administrative Services number, (209) 468-8750.